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Make Spots, Stains, and Odors Your Unique Business Builder

Fine fabric cleaners often advertise their ability to clean fabrics that might brown, bleed, experience texture distortion or shrink. This tactic of advertising that they willing “clean what others...

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Remove The Customers “Cognitive Blinders”

Like it or not, we all wear “cognitive blinders”! That is the term that refers to the reason  we rarely notice things that change very gradually. As a recognized expert you are in the position of...

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Upholstery Cleaning Experts Are Hard to Find! – BUT WHY?

 shocking observations by Jim Pemberton . . . Today’s existing training courses are teaching “What to” & “Why” for certification purposes but, allow no time for the extensive “How-to / Hands-on”...

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You Can’t Just “Give Your Employees A Shot” [And Say They Are Trained!]

by Jim Pemberton – Pembertons Learning Center If We Can’t Vaccinate Them, What Can We Do? First, you can make sure the employee gets the most out of the training classes that are offered. In order to...

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‘Partner With Pembertons’

by Jim Pemberton 11/01/13 – 9-12 ‘Partner With Pembertons’ An Exciting New Marketing Concept In The Commercial Cleaning Arena http://www.ecleanadvisor.com/public/1106.cfm

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3 Words That Create Instant Credibility

by Jim Pemberton – Pembertons Learning Center When it comes to credibility-building, the three most powerful words in the English language are: “I don’t know.” For this complete article, please go to:...

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What is Your Customer Afraid Of?

by Jim Pemberton – Customer Service Advocate HAVE YOU NOTICED: #1 – Today there is hand sanitizer in every office, home, car, and purse. #2 – Disinfectant wipes are available for shopping carts and...

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Upholstery Cleaning: Your Solution to Cold Weather Slow Seasons

by Jim Pemberton -  Fabric Pro Upholstery Specialist Every winter I recall once again a conversation I had with a veteran cleaner from New Jersey. Tom said he rarely had a “bad” winter, and the reason...

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Tell Me What You Do?

by Jim Pemberton – Pembertons Learning Center “Talking logo’s” or “elevator speeches” are tools that allow you or others in your employ to quickly and clearly communicate verbally the single greatest...

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How To Make Carpets And Rugs “Cleaner Than Clean”

by Jim Pemberton – Fabric Pro Upholstery Specialist There are two key things your customers think about in the cold months: The need to feel warmth underfoot and the concern about sickness in homes, as...

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